Home / Refund & Returns
At Aurasya, customer satisfaction is our utmost priority. We offer a straightforward return process to ensure a hassle-free shopping experience. Returns are accepted within 7 days of delivery, provided the product is unused, unwashed, and in its original packaging. To initiate a return
1.Contact our customer care team at support@aurasyaya.shop or +91 9871605290.
2. Share your order ID and the reason for the return.
3. Ship the product to the address 4400/8, Gali No.8, Near Shankar Chowk Jai Mata Market, Tri Nagar Delhi-110035 provided by our team.
Please Note While we do not offer exchanges, refunds will be processed within 7 working days after our team receives and verifies the returned item. Please read the Return Policies mentioned below
Returns are accepted within 7 days of delivery for unused, unwashed, and undamaged products in their original packaging.
To initiate a return, contact our customer support team with your order ID and reason for return. We will provide further instructions.
Approved Refunds will be credited to the Original Payment method within 7-10 Business days.
Customized products, sale items are non-returnable.
Return shipping charges will be borne by the customer unless the product received was defective or incorrect.
For Cash on Delivery (COD) orders, the ₹29 COD convenience fee is non-refundable in case of return or cancellation.
Currently, we do not offer direct exchanges. You may return the item and place a new order for the desired product.
We arrange for a free return pickup in select pin codes. If the third-party pickup service is unavailable in your area, you may ship the product to our return address, and we’ll reimburse the shipping charges as per our policy.
Ensure the product is securely packaged to prevent any damage during transit. A return request may be rejected if the product does not meet the eligibility criteria.
